Cancelation and refund policy
This page describes the cancelation and refund policy for PTE Mock Tests, a product of Tsubasa Learning System.
The website provides the users and opportunity to take a free mock test before signing up for a paid package of mock tests. It is expected that the users will use this test to make sure the product meets the needs and the have all prerequisites for using the product.
Therefore, the website does not offer any cancelations or refunds after the purchase except for the case where the package can not be used by the user due to the website not functioning. In this case the user must report the issue to us within 24 hours of purchasing the package by sending an email to firstname.lastname@example.org